Orders received Monday – Friday prior to 1pm, will be despatched on the same day for delivery within 2-3 days.
Free delivery on orders over £20. Shipping is charged at a flat rate of £5 for orders less than £20. For next day delivery, please select the option at checkout.
Shipping is charged at a standard flat rate depending on country being shipped to. Since 1st January 2021, the UK left the EU, therefore please allow longer for your order to be received, due to all orders now needing to go through customs process.
All orders will shipped via UPS or MyHermes. You will be emailed your Unique Tracking Number from the courier, in order for you to follow the progress of your order as it ships through the network.
Please ensure that contact information, including mobile number and email address are correct at the point of checking out as this information will be used for updates on your order progress.
Should you wish to cancel your order, you should notify us within 14 days of receiving your order by emailing firstname.lastname@example.org. You will then have 14 days to return the order. All returns should be returned back at your own expense and through a tracked service, including your contact detail within the parcel. A full refund will be provided within 10 days of receipt of the goods back to our warehouse.
We will only refund products that are sealed and in tact. If a product has been opened or is partially missing, we will not process a refund.
Amazon, Ebay and Retailer Orders
Should you have purchased Fireball Labz items from either Amazon or Ebay platforms, or an independent reseller, you must contact them in order to return/refund an item. We will not refund items that have been purchased from other outlets.